Your order will be processed within 48 business hours (2 business days) of placement.
Once shipped, you’ll receive a confirmation email with tracking information so you can
monitor your delivery’s progress.
Delivery Times
U.S. orders: Free return shipping
International orders: Return shipping not included
We’re pleased to offer free shipping on all U.S. orders over $197.
International shipments are available to most countries and usually arrive within
4+ weeks of dispatch, though timing varies by destination.
International customers are responsible for any customs duties, taxes, or import fees.
If an international package is returned due to customs or other issues,
we’ll gladly replace your items.
If your order includes backordered or pre-sale products, we’ll automatically split your
shipment if the backordered items are expected to arrive more than 2 weeks after your
order date.
For items expected within 2 weeks, we can split your order upon request.
Simply contact [email protected].
You can find the expected ship dates for any backordered items in your order confirmation
email, and we’ll keep you informed of any changes to these dates.
Have questions about your shipment?
Our team is here to help at [email protected].
Shipping information and practical help for your SLVR Wear™ purchase. Review the details on this page and use the section links to find the topic you need.
Shipping information before you order
Review the shipping policy together with your selected products before completing checkout. Check your delivery address, email address, quantities and any size or color choices. A complete address helps the team identify the destination for your purchase. Use the product page and your order confirmation for information specific to the items you selected.
The policy above describes processing, delivery information, international charges and split orders. The practical guide below explains where to find the details you may need when following up. It does not replace the policy or add a delivery guarantee. If a detail in your confirmation needs clarification, contact the team with your order number.
Processing and dispatch are different stages
Processing is the period before an order is dispatched. Delivery is the journey after dispatch. Read these as separate stages when reviewing a purchase. The policy states that orders are processed within 48 business hours, described there as two business days. A processing statement should not be read as a promise that a parcel will arrive within that same period.
Once an order is shipped, the confirmation email provides tracking information. Keep that message with the original purchase confirmation so that you can compare the products ordered with the parcel information. If you cannot locate a message, search the email account used at checkout and check its spam or junk folder before contacting support.
Finding the details for a parcel
Start with the most recent dispatch message for the parcel you are checking. Follow the tracking link in that message, and compare its reference with any other dispatch messages for the same order. An order can contain more than one item, and the policy explains when a backordered or pre-sale item may be sent separately.
The Order Track page provides another place to look up an order. Enter the information requested by its form exactly as it appears in your purchase records. A successful order lookup and a carrier tracking update describe different parts of the process. If the information seems inconsistent, include the reference and the date of the message when asking the team to review it.
Backorders and separate parcels
Expected ship dates for backordered items appear in the order confirmation email. Review those dates before assuming that every item will leave together. The policy above describes an automatic split when backordered items are expected more than two weeks after the order date, and the option to request a split for items expected within two weeks.
When following up on a split order, identify the specific product or parcel you are asking about. Include the item name, quantity and any size or color choice, along with the order number. This helps distinguish an item still awaiting dispatch from another part of the purchase that has already been sent. Contact support if you need the dates in a confirmation explained.
International destinations and address questions
For international purchases, review the section on customs duties, taxes and import fees before ordering. These charges are separate from the product selection itself. The policy describes international timing as variable by destination; use that wording rather than treating an estimate as a guaranteed arrival date. Keep any relevant dispatch or customs messages with your order records.
If you notice an address error after checkout, contact the team with the order number and an explanation of the detail that needs review. Whether a change can be made depends on the stage of the order. Do not assume that sending a message changes a parcel already in transit. Wait for the team to confirm the available next step.
Shipping questions to send to support
A useful message includes your order number, the name on the purchase, the item or parcel concerned and a short explanation of your question. Mention whether you are asking about processing, a backorder, an address detail or a tracking update. If you have more than one dispatch message, identify the relevant one so that the team can review the right parcel.
For an item you want to return or exchange, use the separate returns information rather than treating the outbound delivery policy as the return procedure. Keep your confirmation and any instructions sent by the team until the request is resolved. Never send passwords or complete payment-card details in an ordinary support message. The contact page lists the current ways to reach the team.
Related order resources
Use the links below to move between the purchase information and the support pages. The Order Track form is intended for an existing order; the Shop pages show current product choices. Check the details for the purchase you actually placed instead of assuming that a current listing describes an earlier order. Save the relevant emails while you are reviewing an issue.
The Federal Trade Commission also publishes general information about shopping online, including keeping records and reviewing delivery and return information. That independent reference is separate from this store’s policy. For an answer about a particular purchase, contact the team with the details needed to identify it.