Refunds & Exchanges

Refunds and exchanges information for SLVR Wear™ purchases. Read the policy below, then use the help sections to organize a return or size-exchange question.

Refunds information and practical help for your SLVR Wear™ purchase. Review the details on this page and use the section links to find the topic you need.

Refunds and exchanges: where to start

Read the return and exchange policy above before preparing an item to send back. It describes the return window, the scrub exchange process, the distinction between U.S. and international return shipping, and the refund process. The guidance below helps you organize a request without changing those terms. Keep the policy available while reviewing any instructions the team sends you.

Start with your purchase confirmation. Identify the exact item, the quantity and any size or color selection involved. Decide whether you are asking about a return, a different size or the progress of a request already opened. These are different questions, and clearly identifying yours helps the team locate the information needed to respond.

Information to include with your request

Include your full name and order number when contacting support. The policy asks for those details to initiate a return. Add the product name and a brief description of the reason for your request. If you ordered several items, explain which one you are asking about rather than referring only to the order as a whole.

For a size exchange, identify the size received and the size you would like the team to review. Check the product’s size information before choosing a replacement. If you are unsure which measurement applies, ask for clarification. A request for an exchange is not the same as a new order, so follow the instructions provided for the existing purchase.

Preparing an exchange question

The scrub exchange section explains that unworn scrubs can be exchanged for a different size and describes the return-label and replacement process. Read that section alongside the product details. Tops and pants have separate sizing considerations; identify each piece separately if you bought a complete set and only one part needs review.

If you selected different top and pant sizes in a set, include both selections in your message. This avoids confusion about whether the request concerns the top, the pants or the entire set. Keep the original order number in the conversation so that the team can connect follow-up messages with the same purchase.

Following the return instructions

Wait for the return instructions sent by the team before sending an item. Use the information supplied for your request rather than assuming that a contact address or an address from another order is the correct return destination. Keep the instructions and any parcel reference together so that you can find them again if a question arises.

The policy distinguishes free return shipping for U.S. orders from international return shipping that is not included. Review the wording for your order before arranging a parcel. If a label or instruction is unclear, ask the team to explain it. This guide does not add a different return-shipping offer or change the conditions stated in the policy.

Keeping useful records

Keep the purchase confirmation, your support conversation and any return-parcel information while a request is open. If you need to follow up, include the order number and identify the instruction or message you are asking about. A short description of the current question is more useful than opening a new conversation without the earlier reference.

Check that the email address used for follow-up is one you can access. Search that inbox, including spam or junk folders, for the team’s reply. If you have received a dispatch or return-parcel reference, quote the reference accurately. Do not include account passwords or complete payment-card numbers in a routine message about an order.

Understanding the refund process

The policy lists the steps for requesting a refund and states that it is processed to the original payment method. Read the stated three-to-five-business-day information in that context. Keep the confirmation of the refund with your purchase records. If you are asking the team to check a refund, identify the order and the message confirming the request.

A product’s current price or availability may differ from the details of an earlier purchase. Use the original confirmation to identify what you ordered and paid for. For questions about a specific transaction, contact the team rather than relying on a current catalog listing or assuming that a general support article describes the status of your request.

Related support and independent information

The Contact page lists the current support channels. The Order Track page is useful for an order lookup, and the Shipping Policy covers outbound processing and delivery information. Use the resource that matches the question you have. If your message concerns both an outbound parcel and a return, identify each reference separately so that the two journeys are not confused.

For general background, the Federal Trade Commission publishes an online-shopping guide about reviewing store policies and keeping purchase records. That external information is separate from the return and exchange policy on this page. The team can answer questions about the instructions for your particular order.

Support links

Order Track · Shipping Policy · Refunds and Exchanges · Contact · FAQ · Lab Results

Independent reference: FTC online-shopping information.