Contact
Contact Us
Contact information and practical help for your SLVR Wear™ purchase. Review the details on this page and use the section links to find the topic you need.
Contact the team about a product or order
Contact the team using the channels listed above when you need help with a product detail or an existing purchase. A focused message helps identify the right information. State whether you are asking about sizing, a material listing, care instructions, a dispatch message or another order issue. Include the relevant product name so that the answer can be checked against the correct page.
The contact information above lists the current email address, telephone number and hours. Use those details rather than an address copied from an old message or an unrelated marketplace. This guide explains what to include with common questions; it does not add a response-time promise or replace the information in the store’s policies.
Questions before choosing a size
Identify the item you are considering and the size information you want clarified. A scrub top, scrub pants, a polo and headwear have different fit considerations. If you are comparing a complete scrub set, review the top and pant measurements separately. The sets allow different top and pant sizes, so include both selections when asking about a combination.
Read the product’s current options before sending a question. A color or size shown on another listing may not describe the item you are viewing. If you are comparing two products, name both of them. This helps the team explain the relevant differences without assuming that every product uses the same construction or sizing system.
Questions about materials and testing
Use the product name and the exact statement you want explained. The collection contains different fabrics, so a report for one item should not be assumed to describe another. The Lab Results page separates the available scrub-fabric report from products whose testing is in progress. Read that page alongside the individual product information when comparing details.
If you have a question about a number in a report, identify the report and the frequency or table entry involved. A result for a tested fabric sample is different from a measurement of a finished garment. The team can help you locate the published information. Product education and technical apparel are not a substitute for individual medical advice.
Contact information for an existing order
Include your full name and order number when asking about a purchase. Add the item concerned, including any size or color choice, and explain what you would like the team to check. If your question concerns a dispatch email, identify the parcel or reference in that message rather than quoting only the name of the product.
Keep the purchase confirmation available while preparing your message. If several items were ordered, state whether the question concerns one item or the entire purchase. If you have already contacted the team, keep the order reference in the follow-up so that the conversation can be connected with the same request. Do not include passwords or complete payment-card information.
Delivery, returns and exchanges
For a processing or delivery question, start with the Shipping Policy and the most recent confirmation or dispatch message. Check whether the question concerns an item awaiting dispatch, a backorder or a parcel already with a carrier. These stages involve different information. The Order Track page provides a separate form for looking up an existing purchase.
For a return or size exchange, read the Refunds and Exchanges page before preparing a parcel. Include the original order number and identify the item and requested change. Wait for the instructions provided for your request instead of assuming that an address shown elsewhere is the correct return destination. The terms on the policy page remain the reference for your request.
Care questions and product-specific instructions
Check the sewn label supplied with the item and the care section on its product page. Do not assume that every garment or accessory can be washed in the same way. If the label and an online statement appear different, identify the product and explain the exact wording that needs clarification so that the team can review the right information.
The hat, for example, requires gentle hand washing rather than machine washing. A care answer about another garment should not be applied to it. For a question about a blanket, include the size or version so that it is not confused with another format. Keeping the product name, label and order reference together makes the question easier to review.
Using the support resources
The FAQ page covers common product and ordering questions. The Lab Results page is the reference for published product-specific testing information, while Learn contains general educational articles. Choose the resource that matches your question before assuming that a statement on one page applies to every item. Contact the team when you need a particular listing or instruction clarified.
You can also consult the Federal Trade Commission’s general online-shopping information for background about reviewing store policies and keeping purchase records. That independent resource is separate from this store’s support channels. To ask about your own purchase, use the contact details above and include the information needed to identify it.
Support links
Order Track · Shipping Policy · Refunds and Exchanges · Contact · FAQ · Lab Results
Independent reference: FTC online-shopping information.
Make a follow-up easy to identify
When following up, keep the original order reference and briefly explain what remains unclear. Refer to the product, parcel or instruction involved instead of starting with a different description of the purchase. If the question has changed, describe the new point separately. This helps the team distinguish an unanswered detail from another request about the same order.